FAQs
1. How do I place an order?
Browse our products, add your items to the cart, and complete the checkout process by entering your details and making a secure online payment.
2. What payment methods do you accept?
We accept all major online payment options including:
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UPI
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Debit/Credit Cards
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Net Banking
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Wallet Payments
Cash on Delivery (COD) is currently not available.
3. How long does delivery take?
Orders are typically delivered within 5–9 business days, depending on your location and courier service availability.
4. How can I track my order?
Once your order is shipped, you will receive a tracking ID and link on your email or phone. You can use it to check the delivery status anytime.
5. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos or videos. We will help you with a replacement or refund as per our policies.
6. Can I cancel my order?
You may cancel your order before it has been shipped. Once dispatched, cancellation is not possible.
7. Do you offer refunds?
Yes, refunds are offered for damaged, defective, or wrong products.
Please check our Refund Policy for complete details.
8. Is my information secure?
Yes. We use secure payment gateways and follow strict privacy practices to keep your information safe.
9. How do I contact customer support?
You can reach us at:
📩 azilido.shop@gmail.com
📞 +91 9586843838